Legal
Terms of Service
Last updated: June 2026
Draft — pending legal review. This document is placeholder scaffolding and must be reviewed and approved by counsel before launch.
1. Agreement to terms
These Terms of Service ("Terms") govern your access to and use of the Nuvo platform and related services (the "Services") provided by Nuvo LLC, a Delaware limited liability company ("Nuvo," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms.
2. The Services
Nuvo provides a veterinary incentive platform that helps clinics capture eligible manufacturer rewards, helps manufacturers administer reward programs, and helps sales representatives manage enrollment and territory activity. Features and availability may change over time as the Services evolve.
3. Accounts & eligibility
You must provide accurate information when creating an account and are responsible for safeguarding your credentials and for all activity under your account. You must promptly notify us of any unauthorized use. You represent that you are authorized to act on behalf of any organization you register.
4. Acceptable use
You agree not to misuse the Services, including by attempting to access them through unauthorized means, interfering with their operation, submitting fraudulent transaction data, or using them in violation of applicable law or any program terms set by participating manufacturers.
5. Rewards, credits & payouts
Eligibility for rewards and credits is determined by the applicable manufacturer program rules. Nuvo facilitates the application of eligible savings and the transfer of associated payouts but does not guarantee any particular reward amount. Payouts are processed through our third-party payment provider and are subject to that provider's terms.
6. Fees
Fees, where applicable, are described in your order form or program agreement. Manufacturer fees are charged on a per-reward-applied basis as configured for each program. Clinics and sales representatives are not charged for standard use of the Services.
7. Intellectual property
The Services, including all software, design, and content provided by Nuvo, are owned by Nuvo and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms.
8. Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.
9. Limitation of liability
To the maximum extent permitted by law, Nuvo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Services.
10. Termination
We may suspend or terminate your access to the Services at any time for conduct that we reasonably believe violates these Terms or is harmful to other users, Nuvo, or third parties. You may stop using the Services at any time.
11. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any disputes will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.
12. Changes to these terms
We may update these Terms from time to time. If we make material changes, we will provide notice as required by law. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
13. Contact
Questions about these Terms can be sent to [email protected].