Privacy Policy

1. Introduction

This Privacy Policy explains how Nuvo LLC, a Delaware limited liability company ("Nuvo," "we," "us," or "our"), collects, uses, and shares information when you use the Nuvo platform and related services (the "Services"). By using the Services, you agree to the practices described here.

2. Information we collect

We collect information you provide directly and information generated through your use of the Services, including:

• Account details such as name, email, organization, and role.
• Clinic, manufacturer, and program data needed to operate reward programs.
• Transaction and eligibility data used to apply savings and process payouts.
• Usage and device information collected automatically as you interact with the Services.

3. How we use information

We use the information we collect to operate, maintain, and improve the Services; to determine reward eligibility and process payouts; to communicate with you; to provide reporting and analytics to authorized parties; and to protect the security and integrity of the Services.

4. How we share information

We share information with participating manufacturers, clinics, and sales representatives as necessary to administer reward programs, and with service providers (such as our payment processor and hosting providers) who act on our behalf. We do not sell your personal information.

5. Payment processing

Payouts and related transactions are handled by our third-party payment provider. Their handling of payment information is governed by their own privacy policy and terms.

6. Data retention

We retain information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices

You may access, update, or request deletion of certain account information by contacting us. Depending on your location, you may have additional rights regarding your personal information under applicable law.

9. Children's privacy

The Services are intended for business use and are not directed to children. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law. The "last updated" date above indicates when this policy was last revised.

11. Contact

Questions about this Privacy Policy can be sent to [email protected].